SHIPPING POLICY
1. Shipping Policy Overview
Norlume LLC provides online delivery services for curtain products. This policy outlines order processing, delivery coverage, shipping methods, and relevant details to help customers understand the delivery process after purchasing curtain products. Delivery services are available exclusively for addresses within the United States; we do not currently ship to other countries or regions.
2. Delivery Coverage
Norlume LLC currently delivers curtain products only to valid addresses within the United States. When placing an order, customers must provide a complete and accurate U.S. delivery address, including all necessary recipient details, to ensure smooth delivery. Orders submitted with addresses outside the United States cannot be processed for delivery.
3. Order Processing
Once payment is completed, the order enters the processing stage. Order details are verified to ensure the accuracy of product information, the delivery address, and other order contents. Errors or missing information discovered during processing may affect delivery arrangements. Customers should promptly verify their order details to avoid delivery delays caused by incorrect information.
4. Shipping Methods
Norlume LLC selects appropriate U.S. shipping services based on specific order details to ensure the safe delivery of curtain products. Deliveries are handled by common U.S. carriers, including but not limited to:
United Parcel Service (UPS)
FedEx
United States Postal Service (USPS)
The specific carrier is selected based on order specifics, the delivery address, and logistical arrangements.
5. Delivery Information
Once the order has shipped, customers can track the delivery status using the provided shipping information. Customers should ensure recipient details are accurate and monitor for delivery notifications. Delivery issues resulting from incorrect addresses, incomplete information, or an inability to receive the package may impact the delivery process.
6. Shipping Process
Curtain products are handled according to standard delivery procedures. As the shipping process involves multiple stages, actual delivery times may vary based on carrier schedules, the delivery region, and other external factors. Customers are encouraged to monitor their order status and promptly inspect the products upon arrival.
7. Receipt of Goods
Upon receiving the curtain products, customers are advised to inspect the outer packaging and the condition of the products. If any issues arise during transit, please document the situation promptly and follow the after-sales procedures outlined on the website. Retaining relevant order and shipping details will facilitate the resolution of any subsequent issues.
8. Address Change Policy
If you need to modify the delivery address after submitting an order, please verify as soon as possible whether such a change is feasible. Once an order has entered the shipping process, delivery details may no longer be editable. Therefore, we advise users to carefully verify the delivery address for accuracy before finalizing their purchase.
9. Delivery Service Information
Norlume LLC is committed to providing a secure, transparent, and convenient curtain delivery experience through reliable shipping services within the United States. We continuously refine our delivery processes to ensure that customers receive their purchased curtain products without issues.