REFUND AND RETURN SERVICE
1. Return Policy Overview
Norlume LLC is committed to providing a clear and reasonable return process for our curtain products. If you need to request a return after receiving your order, please follow the instructions outlined on this page. We aim to ensure a smooth return experience by clearly defining the eligibility criteria, processing steps, and important considerations.
2. Return Eligibility
To be eligible for a return, the curtain product must be in its original condition—intact and suitable for re-inspection. Please ensure that the product packaging, accessories, and purchase information remain complete to facilitate the verification and processing of your request. When submitting a return request, please provide accurate order details and the reason for the return to help expedite the review process.
3. Return Process
To initiate a return, please submit a request following the guidelines on our website. Once the request is confirmed, please ship the eligible product to the designated address. Upon receipt, we will inspect the product’s condition; once it is verified to meet the return criteria, we will proceed with the next steps of the process.
4. Return Address
Please ship eligible curtain products to the following address:
Norlume LLC
9991 FERON BLVD APT A
RANCHO CUCAMONGA, CA, 91730
When shipping the return, please ensure the address is accurate and keep your shipping receipt or tracking information for future reference.
5. Refund Processing
Once the returned product has been inspected and confirmed to meet all requirements, the refund will be processed via the original payment method. The refund amount will be determined based on the specific order details. Please note that the time it takes for the funds to appear in your account may vary depending on the processing procedures of your payment provider.
6. Ineligible Returns
Return requests may be denied if the product shows signs of use or damage, is missing accessories, has packaging that prevents proper inspection, or is in a condition that cannot be restored for further processing. Eligibility for a return is determined based on the actual condition of the product upon receipt.
7. Return Guidelines
Before shipping the product back, users should verify the accuracy of the return information and ensure the item is packaged according to requirements to prevent additional damage during transit. Changes to the product’s condition resulting from improper packaging or shipping may affect the outcome of the return review.
8. Policy Statement
Norlume LLC reserves the right to review return requests based on the actual condition of the product. By submitting a return request, the user acknowledges and accepts the relevant return procedures and requirements. We recommend that users fully familiarize themselves with product details prior to purchase to ensure the selected item meets their needs.